Return and Refund Policy

AFTER PURCHASE 

Things you need to know after purchasing on our website 

After purchasing something from our website, there are a few more things you should know:  

• if you have issues with late, stolen, or damaged deliveries, please contact Australia Post or the courier company directly; 
• please follow the manufacturers or our instructions in relation to the Product; 
• if you have any issues with the Product and require a refund or exchange , please contact us via email at soulbohemia@outlook.com.au within 48 hours; 
• please ask our prior written consent before publishing any information about us;  
• and if there is a dispute, please keep all communications confidential. 

Things we’d love you to do after purchasing on our website 

We love hearing from our customers and seeing their experiences with our Products. If you have any photos, videos, testimonials, and/or case studies we'd be thrilled if you would share them with us! We might even use them for marketing and information purposes, publications, exhibitions and professional awards across print or digital mediums, including our social media channels. 

However, please note that by providing us with photos, videos, testimonials and/or case studies you assign copyright ownership to us. This includes all copyright and any other rights under the Copyright Act 1968 and the right of reproduction either wholly or in part. If you provide Content but don't want us to use it, it is your responsibility to notify us immediately at soulbohemia@outlook.com.au
 

OTHER MATTERS YOU SHOULD BE AWARE OF 

We may change information on our website 

Except as required by law, we may change shipping information, availability, Product information, prices, promotions and any other information on our website.  

We make deliveries at your option and your cost 

The areas we deliver to are those that are published on our website. These areas may change from time to time as we are able to service a larger area. We will process your delivery upon receipt of payment and send your Products via Australia Post or a reputable courier company. Delivery times will depend on your location and any selected delivery option. Any international customers are responsible for any custom and import duties.  

We comply with the Australian Consumer Law 

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure. 

Except as required by law, we do not warrant the quality of the Products or warrant that they will meet your expectations. We do not provide refunds except as required under the Australian Consumer Law. For example, we do not provide refunds for changes of mind, where a problem with the Products is due to your misuse, failure to comply with manufacturers and our instructions, where you fail to take reasonable care, or where you fail to provide us with adequate information.
 

If we need to cancel your order, we will provide a refund 

On occasion we may cancel an order for a Product where we are unable to fulfil it. In these or similar circumstances where we have to cancel an order, we will provide you with a full refund. In some instances, where we cannot fulfil part of your order, we will call you and ask if you would like a replacement or substitution product or refund. We have the right to refuse, limit or cancel any order for our Products, including, but not limited to, where an order appears to be by resellers or distributors without permission.